Employees or organisation took a quality pledge on the occasion, rededicating themselves for the effective implementation of total quality management and meeting the expectations of stake holders.
Other areas have included forecasting, total quality management, business process re-engineering, quality function deployment, and the balanced scorecard.
We talk about globalisation and international marketing and teach people management tools including management by objective, total quality management, service excellence amongst others.
His recent work has been in the areas of organizational change, consultation skills, team-building, conflict resolution, strategic planning, total quality management, leadership, and business process assessment.